We seek an experienced and strategic Vice President for our Control Based Evaluation team. This individual will oversee the implementation, evaluation, and improvement of internal controls within the organization. The role involves working closely with senior leadership to ensure that control mechanisms are effective, efficient, and aligned with regulatory requirements and organizational goals.
Job Summary:
- Lead and develop a team to manage complex customer service tasks and create initiatives and programs related to escalations that support business goals and objectives.
- Collaborate with internal partners within the Escalations functional area.
- Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area.
- Make decisions and resolve issues regarding internal and external client complaints.
- Develop and interpret Escalations policies and procedures to ensure quality and alignment with business objectives.
- Work closely with the Customer Service team and first-line supervisors.
- Directly interact with internal and external customers to resolve their inquiries and complaints.
- Manage the allocation of people and financial resources for aligned functional areas or business groups.
- Mentor and guide the talent development of direct reports and assist in hiring talent.
Required Qualifications:
- University degree in Business or related discipline.
- 15+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 15+ years of financial services industry experience, of which 5+ years must include direct experience in risk management demonstrated through work.
- 3+ years of leadership experience demonstrated through work or military experience.
- Desired Qualifications
- Strong relationship management skills
- Ability to effectively listen and elicit information
- Experience leading, training, and providing feedback to staff and corresponding managers
Management experience
- Ability to exercise independent judgment to identify and resolve problems.
- Strong time management skills and the ability to meet deadlines, including experience renegotiating timelines when necessary.
- Audit or internal control evaluation experience, preferably within the financial services industry.
- Experience drafting and executing control evaluation test scripts to assess the design and performance of internal controls.
- Experience implementing control evaluation methodologies to achieve the target state.
- Thorough knowledge of industry standards and best practices in control evaluations and risk management processes.
- Proficiency with various risk types, methodologies, and frameworks for evaluating or testing controls, assessing results, conducting research, and identifying control deficiencies.
- Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies.
- Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls, as well as analyzing business and/or systems changes to determine their impact.
- Familiarity with various quality assurance techniques.
- Risk management experience with demonstrated leadership skills and the ability to drive improvements.
- Proficiency in strategically influencing and consulting across a large organization and with various levels of leadership/stakeholders.
- Experience communicating effectively in both written and verbal formats with senior executive-level leaders.
- Ability to balance strong, innovative problem-solving skills with the practical ability to implement workable solutions in a fast-paced, deadline-driven environment.
- Demonstrated negotiation skills, especially with difficult topics when partnering with senior management, including the willingness and ability to question decisions, understand direction, and escalate issues when necessary.
Job Expectations:
- Identify, assess, and mitigate risks across all risk types, coordinating with LOB and assurance activities in line with the risk management framework and policies established by Independent Risk Management.
- Lead control evaluations of varying complexity and risk levels, and perform quality reviews of these evaluations to ensure the accuracy of evaluation scope, test scripts, assessment results, and identified control deficiencies.
- Consult on the development, maintenance, and execution of control evaluation test scripts and strategies.
- Complete control evaluations on schedule and maintain and execute the Evidence-Based Control Evaluation Plan.
- Assess, document, and communicate emerging risks, themes, and identified control deficiencies to management and risk partners promptly.
- Ensure any potential control deficiencies discovered during the control evaluation are properly documented and follow through on reporting, escalation, and resolution.
- Foster strong relationships with the team and collaborate effectively, ensuring coordination with the team, line of business, other business units, Audit, and regulators on risk-related topics.
- Complete applicable documentation in accordance with requirements.
- Ensure internal collaboration with the team, line of business, and risk partners.
- Aggregate emerging risks from teams as control evaluations are performed.
- Interface internally with the team, line of business, and risk partners.
- Serve as a dynamic leader with the opportunity to lead project/virtual teams and mentor less experienced employees.
- Manage a team of Associate Managers, Officers, Senior Associates, and/or Associates or cross-functional teams in accomplishing goals.