The Role
The Technical Program Manager is responsible for executing technical program improvements in line with multi-year strategic objectives. You will be a crucial execution partner developing the data & reporting infrastructure necessary to ensure adherence to our delivery specifications, external spend and billings, and evolving KPIs. This role will also be responsible for supporting/maintaining home-grown task management solutions used to externalize work to our vendors.
Internally, you will work closely with our partner managers, fellow TPMs, and analytical and operational teams to support the development of partnerships that are nimble, nuanced and set a new bar.
This role provides an exciting opportunity to learn about Netflix Product promo media space, tagging workflows like ads and annotations, and our non-branded, licensed content delivery ecosystem. You will develop deep relationships with each of these teams in support of advancing internal technical programs.
Desired Background
The intangibles:
- You are a problem solver. You are able to breakdown challenges into bite-sized solutions to ensure continued progress
- You are data-driven, passionate about metrics/analytics, and use these signals to consistently improve
- You are a self-motivator. You proactively anticipate the needs of your stakeholders
Hard skills:
- You have strong data analytics skills with 5+ years of relevant experience. You’re no stranger to writing complex SQL queries with multiple joins, case statements, etc. You have familiarity working in big data environments and have a lot of experience with ETL data processes
- You are experienced in designing and building data pipelines, extracting data from various sources including third-party tools/applications, and creating medallion table architectures with star schemas.
- You have strong data visualisation skills. We’re looking for a candidate that has a lot of experience using Tableau to develop both operational and financial dashboards. Our ideal candidate has experience building multipurpose dashboards that offer visualisations at different levels, catering to the unique data discovery needs of various user groups, including project/program managers and executives
Nice to haves:
- Familiarity with at least one programming language (JS or Python preferred)
- Experience as a Zendesk administrator
- Airtable proficiency
Responsibilities
- Develop data and reporting infrastructure to support strategic needs of PDP Ops Partner Managers
- Set-up monitoring on all data workflows, triage issues, and continuously work to improve stability/reliability
- Ensure metrics are an accurate reflection of vendor performance, develop/support systematized reattribution workflows to ensure partners are not being penalized unfairly
- Provide frontline support for our home-grown task management solution
- Triage day-to-day Project Management escalations from internal and external stakeholders