Job Description

SKILLS

'- Strong analytical skills with proficiency in data analysis tools.

- Excellent communication and presentation skills to convey insights effectively.

- Ability to manage multiple tasks and prioritize in a fast-paced environment.

- Strong problem-solving skills and attention to detail.

- Familiar with various reporting tool such as Google data studio, Google Sheet, Tableau

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Responsibility

'- Analyze the end-to-end processes to identify inefficiencies and recommend enhancements.

- Generate actionable insights and provide recommendations to improve team performance and meet SLAs.

- Create detailed reports, dashboards, and presentations for management and stakeholders.

- Work closely with internal teams and stakeholders to understand requirements and ensure alignment with business objectives.

Experience

BPO experience in data analytics in Tech industry

Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or a related field.

Individual contributor

Mandatory Skills: WFM (Ops) .

Experience: 3-5 Years .